Shipping and returns

This English version is a translation provided for convenience. In the event of any discrepancy, the French version prevails.

Dispatch

Every piece is carefully packed and shipped within 1 to 3 business days after your payment is confirmed. You receive an email with the parcel’s tracking number as soon as it is sent.

Shipping zones and costs

Shipping costs apply once per order, whatever the number of pieces.

• Mainland France: €6.90, Colissimo tracked, estimated delivery in 2 to 4 business days after dispatch.
• Europe (EU, Switzerland, UK): €15, Colissimo international, estimated delivery in 4 to 8 business days after dispatch.
• Rest of the world and French overseas territories: €25, Colissimo international, estimated delivery in 6 to 15 business days after dispatch.

You choose your zone in the cart; the exact amount is shown before payment. The times given are the carrier’s and may vary during busy periods.

For shipments outside the European Union (Switzerland, United Kingdom, rest of the world) and to the French overseas territories, customs duties or local taxes may be charged on delivery. They are payable by the recipient.

On delivery

Check the parcel in front of the courier. If it is damaged or has been opened, note your reservations with the carrier and email us within 48 hours at contact@solangepoint.com, with photos. If a parcel is lost, we open an investigation with the carrier and refund you or offer a solution if the piece cannot be found.

Returns: 14 days to change your mind

Every bag is a one-of-a-kind piece, sewn by hand from recycled jeans. Before ordering, take time to look at the photos (front, back, inside and detail) and the dimensions given. If the piece is not right for you, you have 14 days from receipt to send it back, without having to give a reason.

Return conditions

For a full refund, the piece must come back to us:

• unworn and unused;
• in its original condition, with no stains, smells (perfume, smoke…) or added signs of wear;
• not washed, altered or modified;
• complete, with everything that came with the delivery (label, packaging…);
• carefully packed so that it is not damaged in transit.

A worn, damaged or incomplete piece will not be refunded in full: the loss of value found will be deducted, and if the piece can no longer be sold, it will not be refunded.

How to return a piece

1. Email us at contact@solangepoint.com with your name, the piece’s reference (for example TB-012/030) and the order date. Giving a reason is optional. We will reply with the return address.
2. Send the piece back within 14 days of your message. Return shipping costs are your responsibility; a tracked shipment is recommended, as the parcel travels at your risk until it reaches us.
3. We refund you within 14 days of your request, once the piece has been received: the price of the piece and the original shipping costs (standard rate), to the payment method used for the order, free of charge.

Exchanges

Every piece exists in a single copy, so it cannot be exchanged for the same one. If another piece from the collection catches your eye, return the first one as described above and order the new one, or write to us to talk about it.

Custom creations, especially those made from your own jeans, are made to your specifications and cannot be returned or exchanged (article L221-28 of the French Consumer Code).

A defect on your piece?

In the event of a genuine defect (a seam coming apart, a handle coming unstitched…), email us as soon as possible at contact@solangepoint.com with the piece’s reference, a description of the problem and photos (the whole bag and the area concerned). If the defect is confirmed, the return is at our expense and we repair the piece or, if that is not possible, refund you. In any case, you are covered by the legal guarantees described in our terms of sale.

The following are not considered defects:

• the character of recycled denim: shades, fading, original signs of wear and small irregularities, visible in the photos;
• normal wear and tear from use;
• damage caused by overloading, unsuitable washing, prolonged exposure to sun or damp, a snag or a cut;
• alterations or repairs made by someone else.

Seller: Solangepoint, Solange Lénérand.